How do I start ordering?

You first need to register your details and business information here. We will then process your application and send you an email with your account activation.

 

Do you have a minimum order spend?

Yes. Initial orders are $750 excluding GST and Freight and $1000 minimum for online stores excluding gst and freight, all orders are payable pro-forma. There is no minimum order limit.

 

Do products have minimum order quantities?

Yes products have a minimum packing quantity. All MOQ's are listed on the website.

 

What are your payment terms?

Payment is due 7 days following receipt of pro forma invoice. Products are dispatched once payment is made in full. Items will be returned to stock if payment is not received within this period and deposits forfeited.

 

Do we pay extra for freight?

Yes, freight is calculated once your order is packed. We will then email your final invoice and payment can be made either by bank transfer or credit card.

 

Can I order something from the catalogue that you don't have in stock?

Yes. We process indent orders for Rice Denmark twice per year. We communicate upcoming order dates by newsletter. The RICE minimum pack quantity must be ordered and 30% deposit paid prior to cut off date to secure the order. Allow 3 months for delivery.

 

Can I get exclusivity on the products I order for my region?

We do not offer brand exclusivity unless you regularly meet a 3-monthly minimum purchase amount and have necessary reasons for exclusivity where your business sales are affected geographically.  We can assist in ensuring nearby stores do not carry the same products as you.

 

Can I display your products online or in store without listing the brand name?

No. You must use the brand name “Rice” anywhere the goods are described, photographed or named, including on websites, social media and labels and credit Rice with any use of their images.

 

If you have any really curly questions that haven’t been answered here, please contact us by email at hello@riceaustralia.net.au or call us and lets have a chat about your hopes, dreams and aspirations on 08 9336 3005